GFI Support Home Start a conversation Sign in
Start a conversation
  1. GFI FaxMaker
  2. Articles
  3. Public Articles

XCAPI and Brooktrout SR140 Add-ons Not Available in GFI FaxMaker (On-Prem) Renewal Quotes

Overview

When creating a GFI FaxMaker (on-prem) renewal quote in GFI Accounts / the GFI web shop, you may find that XCAPI and Brooktrout SR140 (FoIP) add-ons are missing and the UI shows messages such as “NONE are available.”

This is expected behavior (not a quoting/UI defect): GFI stopped selling XCAPI, Brooktrout SR140, and faxboards hardware in 2020, so these items will not appear as selectable renewal add-ons.

Key Information

  • Common reported symptoms include: “NONE are available.” and “None of these options are available in the GFI web shop.”
  • The missing add-ons typically include:
    • XCAPI Basic Version
    • XCAPI-Fax T.38
    • SoftFax-Extension
    • Brooktrout SR140 (FoIP) (also referenced as “SR140”)
  • Confirmed cause: GFI stopped selling XCAPI, Brooktrout SR140, and faxboards hardware in 2020. Because these SKUs are no longer sold by GFI, they will not appear in the GFI web shop / GFI Accounts renewal quote flow.
  • Any external/online instructions that describe selecting XCAPI or FoIP/hardware options in the web shop may be outdated and may not match the current quoting UI.

Customer Impact

You cannot generate a single GFI renewal quote that includes XCAPI, Brooktrout SR140 (FoIP), or faxboard hardware add-ons. Renewals for FaxMaker can proceed, but those components must be sourced separately.

Recommended approach:

  • Create the FaxMaker renewal quote with FaxMaker renewal line items only (without XCAPI/SR140/faxboard add-ons).
  • Purchase XCAPI components (Basic, T.38, SoftFax-Extension) through third-party channels.
  • Purchase Brooktrout SR140 (FoIP) through third-party channels if required by the deployment.
  • Document the split procurement internally (recommended): FaxMaker renewal via GFI renewal channels; XCAPI/SR140 and similar FoIP/hardware components purchased separately.

Frequently Asked Questions

1. How do I know I’m seeing the same issue?
You’re affected if, while creating a GFI FaxMaker (on-prem) renewal quote, XCAPI or SR140 options are missing and you see behavior like “NONE are available.” or “None of these options are available in the GFI web shop.”
2. Is this a bug in the GFI web shop/GFI Accounts quoting UI?
No. The add-ons are missing because GFI stopped selling XCAPI, Brooktrout SR140, and faxboards hardware in 2020, so they are not offered as renewal add-ons in the quoting flow.
3. Can XCAPI or SR140 options be enabled in my renewal quote?
No. These items are not sold as GFI renewal add-ons, so they cannot be enabled in the GFI renewal quote flow.
4. How should renewals be handled if the customer still uses XCAPI or SR140?
Renew GFI FaxMaker through the standard renewal process, and obtain XCAPI/SR140 through third-party purchasing channels. Track them as separate line items/procurements.
5. What should I do if I found online instructions saying to select XCAPI/SR140 in the GFI web shop?
Treat those instructions as outdated. XCAPI/SR140/faxboard options are no longer sold through GFI renewal quoting and therefore will not appear in the web shop.
Choose files or drag and drop files
ai_initiated
atlas_studio
kb_automation
Was this article helpful?
Yes
No

  1. Priyanka Bhotika

  2. Posted

Comments